Property and Asset Manager

Job Title  

Property and Asset Manager

 

Department 

Housing and Care Services

 

Responsible to 

Director of Housing and Care

 

Primary Objectives  

• Lead role in the delivery of Fold’s Repairs and Asset Management services providing exceptional customer service.
• To manage and lead the property and asset management team
• Oversee and implement Fold’s Asset Management Strategy.
• Appoint and oversee contractors in the provision of Fold’s responsive repairs service, cyclical and planned maintenance programmes.
• Provide property technical advice across the organisation.
• As a member of Fold’s middle management ‘Operations Team’, be a collaborative leader across the organisation.

Key Responsibilities  

Operations – Asset Management & Response Maintenance

• Deliver a continuing programme of stock condition surveys and maintenance of a stock database to enable effective investment decisions.
• Deliver a high-quality responsive repairs service.
• Assessing, drafting specifications, tendering, procuring, and managing contracts to deliver our responsive repairs service and maximise investment for planned and cyclical works.
• Contract management, liaising with contractors when issues arise, and leading contract management meetings.
• Lead role in the development of Fold’s environmental and sustainability agenda.
• Implement specific projects involving assets, working with external consultants and partners, and liaising with all relevant stakeholders.
• Manage facilities and estate management maintenance including liaising with external Owner Management Companies.
• Manage efficient void works process.
• Provide advice and technical assistance to all Fold Officers and residents as required.
• To support and respond to audit requirements both internal and external.

Financing the Service

• Develop and manage relevant budget for repairs, maintenance, and improvement works.
• Produce detailed long-term investment programmes, maintaining a 30-year projection of maintenance spending.
• Lever additional resources and partnerships to reduce investment costs, including meeting sustainability/greening agendas.

Customer Service & Tenant Engagement

• Model and promote the highest standards of customer service, committing to excellence and continual improvement
• Support and facilitate Fold’s tenant engagement strategy leading on projects relevant to the repairs and asset management service.

Health & Safety

• Ensuring that the organisations portfolio meets regulatory legislative standards.
• Planning the annual safety servicing of components in tenants’ homes.
• Planning the annual safety servicing of facilities in apartment blocks.
• Ensure compliance with relevant legislation and health and safety requirements regarding asset management and repair programmes.
• Participate in the development of risk assessments for landlord and asset management services

New Development

• Providing technical due diligence and life cycle cost assessment of new business opportunities.
• Work with the Development Team to ensure effective property oversight as part of the scheme appraisal process.
• Collaborative working to oversee effective property handovers to housing and management of the defect liability period.

Systems and Reporting

• Manage the property function through the development and maintenance of meaningful policies, procedures and measures that are used to continuously improve the service.
• Support the identification, development, and implementation of systems for recording and reporting of property services functions including the implementation of new IT software and other innovations.
• Provide metrics and reports to the Board, Executive and Operations Teams, the wider business and externally as appropriate. The presentation of metrics and information must support the use of data to enable increased understanding and effective decision making.

Leadership / People Management

• Collaborate with colleagues across the business and different teams, always applying a “one team approach” to leadership, operations and achieving Fold’s goals and ambitions.
• Promote a culture that delivers excellence and meets Fold’s vision and mission in line with our values.
• Be at the forefront of colleague engagement activities at both organisation and team level.
• Support, educate and develop direct reports and your direct team to ensure that they have the rights skills and tools to deliver excellent services and are given opportunities to develop and excel at Fold.
• Maintain a strong understanding of the operational aspects of the business through investing time with direct reports.
• Collaborate with HR to ensure the best candidates are recruited to the team, develop a thorough induction plan and actively manage the probation process.
• Work with HR to ensure Fold remains competitive for the roles within your remit.

This job description is not exhaustive and may be amended to facilitate changes or improvements in Fold Housing’s activities following consultation with the Job Holder.

 

All Fold Housing employees have a personal responsibility to promote and to support measures designed to create a working environment that is free from harassment or discrimination on the grounds of religion, community background, age, gender, marital status or disability.

 

Fold operates a ‘No Smoking’ Policy which includes the use of e-cigarettes.

 

Person Specification 

ESSENTIAL CRITERIA  

Essential  (E)

Desirable  (D)

Specialist role related knowledge, specifically building surveying, contract management and building pathology  (E)

Evidence of successful project management specifically the full life cycle of scoping, procuring, and managing repairs, cyclical and planned maintenance contracts (E)

Knowledge of Health and Safety legislation and compliance within a facilities management and construction setting (E)

Communication skills – verbal and written, report writing, presentation  (E)

IT Literate, including sound experience of Property and Asset Management Information Systems and associated reporting packages (E)

Experience of developing productive relationships with internal and external stakeholders  (E)

Experience of being part of a successful team taking personal ownership and responsibility for meeting shared goals (E)

Experience of leading and managing a team successfully (D)

Track record of developing and implementing policies and procedures (D)

 

QUALIFICATIONS (Demonstrate on Application Form)  

Third level qualification (minimum level 7) in Building Surveying, Construction Management, Engineering, or a relevant technical/building discipline (E)

Evidence of willingness to undertake professional development (E)

Full valid driver’s license and access to a car/able to fulfil any mobility requirements of the post (E)

Membership of relevant professional body (D)

 

SKILLS AND ABILITIES (Essential)  

Flexible and effective work style

Ability to work with work with people showing empathy and discretion

Excellent communication skills at all levels – verbal and written.

Highly developed presentation skills to different audiences

Evidence of both an analytical approach to the use of metrics and also results focus

Evidence of ability to work as part of a team and on own initiative.

Evidence of a problem-solving approach to people management issues.

Evidence of an attention to detail, which persists under pressure.

Evidence of ability to work with minimum supervision.

Applicants will be required to provide confirmation of relevant qualifications.